Shipping policy

  Thank you for choosing to buy toys and dolls at WAWOO! About shipping details. After your order is shipped, we will send you a notification with tracking information by email as soon as possible. Please rest assured that you can check the logistics status at any time. Please also confirm that the email address is filled in correctly so that you can receive emails smoothly!

Countries and regions eligible for delivery

  We provide delivery services to the following countries/regions, and each country/region has a corresponding shipping fee: United States, Japan, Canada, Norway, Austria, Finland, Netherlands, Switzerland, Mexico, Romania, United Kingdom, Russia, Poland, Sweden, South Korea, Spain, New Zealand, Italy, France, Israel, Portugal, Brazil, Ukraine, Chile. Remote areas or islands in these countries may not support delivery.

Note: If you find that your country or region is not listed above, please feel free to contact us.
We will add more countries/regions based on the actual situation of the logistics provider

About shipping

  The logistics provider we currently use is SHUNYOU. Due to the large size of some products sold on WAWOO, the shipping fee you pay when ordering may be inaccurate, rather than the actual logistics fee of the order.
In order to ensure that your order can be shipped smoothly, we will carefully calculate the actual shipping cost after placing the order. If the shipping cost is different from the estimate, we will proactively contact you to explain the situation and work together to find the best solution (such as whether there is a more affordable logistics channel) to save you money.

Note: Due to the physical inspection and weight limit of the package, the total weight of a single order cannot exceed 5kg. When you check out, you will find that the shipping column shows "Please buy in batches". This means that you need to buy the goods in batches. If you need to buy a large number of goods, you can contact the online customer service during the customer service online hours or contact us by email. We will help you choose the most suitable transportation method.

About taxes

  The customs duties or import taxes that may be incurred when international orders are cleared at the destination must be borne by the recipient (you). If you have any questions, please feel free to contact us! Please note that we may not be able to control delivery delays caused by customs procedures or receiving information issues. It is recommended that you provide accurate and complete address information when placing an order to facilitate customs clearance. If you have any questions, please feel free to contact us. We are not responsible for any delays caused by customers.

  Please rest assured that we will pack each of your orders very carefully and do our best to ensure that the babies arrive in your hands safely and intact.

  However, international logistics are long distances, and occasionally the outer packaging may be slightly bumped or damaged during transportation. If you are lucky enough that only the outer box is damaged and the goods inside are still intact, then I am sorry that you will have to bear the loss of such outer packaging. Please understand that we are not responsible for the uncontrollable packaging appearance during transportation.

About additional charges for remote areas

  Logistics in remote areas may incur additional charges. In this case, our customer service team will contact you to arrange one-to-one payment and provide you with a more cost-effective logistics channel for your reference.

  Usually we provide express delivery services for standard delivery
Transportation time varies by country or region, and you can check the location of the package at any time through the tracking number.